We strive to ensure your custom grill arrives safely and promptly. Our shipping process is handled with care to provide the best experience for our customers.

Shipping Carrier:

• We ship using R and L Freight, known for their reliability and efficient delivery.

Shipping Timeframe:

• Once shipped, delivery typically takes only a few days within the US.
• Please note that these grills are handcrafted and made to order. Depending on current production schedules, it may take up to 4-6 weeks to ship your grill.

We appreciate your patience and understanding as we work to deliver a high-quality product tailored to your specifications. If you have any questions or need updates on your order status, please don’t hesitate to contact us.

We strive to provide high-quality products and excellent customer service. While returns and exchanges are generally not accepted, we are committed to ensuring your satisfaction.

Policy:

• Returns and Exchanges: Generally, we do not accept returns or exchanges due to the custom nature of our products.
• Issue Resolution: If you encounter any problems with your order, please contact us directly. We are dedicated to resolving any issues to your satisfaction.

We value your business and are here to assist you with any concerns you may have. Please reach out to us for assistance.

Warranty Statement

We stand behind the quality and craftsmanship of our grills. We are committed to ensuring your satisfaction and offer a comprehensive warranty for your peace of mind.

Warranty Coverage:

• Mechanical Components: We offer a 1-year warranty on all mechanical components of the grill. Should any mechanical issue arise during this period, we will repair or replace the affected parts at no cost to you.
• Exclusions: This warranty does not cover damage caused by improper use, negligence, or unauthorized modifications. If a defect or malfunction is found to be the result of such actions, repairs may be subject to additional charges.

Customer Support:

If you experience any issues with your grill, please contact us. We are dedicated to providing prompt and effective solutions to ensure your grilling experience remains exceptional.

FAQ about One Time Fabrication’s products and services

1. Products & Customization

• What types of products do you offer?
  We specialize in Santa Maria-style grills, HD steel grates, fire pits, and custom fabrication projects. Contact us for custom designs or unique specifications.
• Can I customize my Santa Maria grill?
  Absolutely! We offer a variety of customization options, including size, materials, finishes, and additional features. Let us know your vision, and we’ll make it a reality.
• Do your grills come fully assembled?
  Yes

2. Shipping & Delivery

• Do you ship nationwide?
  Yes, we offer nationwide shipping within the United States. Additional fees may apply for certain locations or oversized items.
• How long does shipping take?
  Standard shipping typically takes 7-14 business days, depending on your location. Custom orders may require additional time to fabricate and process.
• Can I pick up my grill or custom order in person?
  Yes! Local pickup is available at our facility. Please contact us to schedule a pickup appointment.

3. Maintenance & Care

• How do I clean and maintain my Santa Maria grill?
  Regularly clean the grate with a grill brush and wipe down the surfaces to prevent rust. For long-term maintenance, apply a food-safe oil to the grate and store the grill in a dry, covered area.
• Are replacement parts available?
  Yes, we offer replacement parts for our grills, including grates, crank mechanisms, and bushings. Contact us for specific part availability.
• What type of wood is best for grilling?
  Red oak is the traditional choice for Santa Maria grilling, but other hardwoods like hickory, mesquite, or pecan work great too.

4. Custom Fabrication

• Can you fabricate products beyond grills?
  Yes, our team specializes in custom metal fabrication for a variety of projects, from outdoor furniture to industrial components. Reach out with your idea, and we’ll provide a quote.
• What materials do you work with?
  We primarily work with heavy-duty steel and stainless steel. If you have specific material requirements, let us know!

5. Warranty & Support

• Do your grills come with a warranty?
  Yes, all of our products come with a limited warranty covering manufacturing defects. Please contact us for warranty details.
• What is your return policy?
  Grills and custom orders are non-refundable and non-returnable. However, if you experience any problems, please contact us and we will do our best to correct the problem.
• How can I contact customer support?
  You can reach us by phone, email, or through the contact form on our website. We’re here to help with any questions or issues.