Sliding Barn Door Tracks
Sliding Barn Door Tracks
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Shipping Details
Shipping Details
We strive to ensure your custom grill arrives safely and promptly. Our shipping process is handled with care to provide the best experience for our customers.
Shipping Carrier:
- We ship using R and L Freight, known for their reliability and efficient delivery.
Shipping Timeframe:
- Once shipped, delivery typically takes only a few days within the US.
- Please note that these grills are handcrafted and made to order. Depending on current production schedules, it may take up to 4-6 weeks to ship your grill.
We appreciate your patience and understanding as we work to deliver a high-quality product tailored to your specifications. If you have any questions or need updates on your order status, please don’t hesitate to contact us.
Returns
Returns
We strive to provide high-quality products and excellent customer service. While returns and exchanges are generally not accepted, we are committed to ensuring your satisfaction.
Policy:
- Returns and Exchanges: Generally, we do not accept returns or exchanges due to the custom nature of our products.
- Issue Resolution: If you encounter any problems with your order, please contact us directly. We are dedicated to resolving any issues to your satisfaction.
We value your business and are here to assist you with any concerns you may have. Please reach out to us for assistance.
Warranty
Warranty
Warranty Statement
We stand behind the quality and craftsmanship of our grills. We are committed to ensuring your satisfaction and offer a comprehensive warranty for your peace of mind.
Warranty Coverage:
- Mechanical Components: We offer a 1-year warranty on all mechanical components of the grill. Should any mechanical issue arise during this period, we will repair or replace the affected parts at no cost to you.
- Exclusions: This warranty does not cover damage caused by improper use, negligence, or unauthorized modifications. If a defect or malfunction is found to be the result of such actions, repairs may be subject to additional charges.
Customer Support:
If you experience any issues with your grill, please contact us. We are dedicated to providing prompt and effective solutions to ensure your grilling experience remains exceptional.
Frequently Asked Questions
Frequently Asked Questions
FAQ about One Time Fabrication’s products and services
1. Products & Customization
- What types of products do you offer?
We specialize in Santa Maria-style grills, HD steel grates, fire pits, and custom fabrication projects. Contact us for custom designs or unique specifications. - Can I customize my Santa Maria grill?
Absolutely! We offer a variety of customization options, including size, materials, finishes, and additional features. Let us know your vision, and we’ll make it a reality. - Do your grills come fully assembled?
Yes
2. Shipping & Delivery
- Do you ship nationwide?
Yes, we offer nationwide shipping within the United States. Additional fees may apply for certain locations or oversized items. - How long does shipping take?
Standard shipping typically takes 7-14 business days, depending on your location. Custom orders may require additional time to fabricate and process. - Can I pick up my grill or custom order in person?
Yes! Local pickup is available at our facility. Please contact us to schedule a pickup appointment.
3. Maintenance & Care
- How do I clean and maintain my Santa Maria grill?
Regularly clean the grate with a grill brush and wipe down the surfaces to prevent rust. For long-term maintenance, apply a food-safe oil to the grate and store the grill in a dry, covered area. - Are replacement parts available?
Yes, we offer replacement parts for our grills, including grates, crank mechanisms, and bushings. Contact us for specific part availability. - What type of wood is best for grilling?
Red oak is the traditional choice for Santa Maria grilling, but other hardwoods like hickory, mesquite, or pecan work great too.
4. Custom Fabrication
- Can you fabricate products beyond grills?
Yes, our team specializes in custom metal fabrication for a variety of projects, from outdoor furniture to industrial components. Reach out with your idea, and we’ll provide a quote. - What materials do you work with?
We primarily work with heavy-duty steel and stainless steel. If you have specific material requirements, let us know!
5. Warranty & Support
- Do your grills come with a warranty?
Yes, all of our products come with a limited warranty covering manufacturing defects. Please contact us for warranty details. - What is your return policy?
Grills and custom orders are non-refundable and non-returnable. However, if you experience any problems, please contact us and we will do our best to correct the problem. - How can I contact customer support?
You can reach us by phone, email, or through the contact form on our website. We’re here to help with any questions or issues.
Looking to add some appeal to your home with industrial style sliding barn doors? Or maybe your actually wanting some heavy duty sliding doors for your cattle barn? Either way we have you covered, these kits were fully designed in house and made from heavy duty 1/4” thick steel! Don’t be fooled by all of the thin cheap Chinese made kits available on Etsy, nothing industrial about those. What you see in the picture above is what you get ( track, wall mounts, wheels/hangers/bearings).
(Contents of your purchase)
*Length of track you order w/ wall mounts welded in place.
*6x door hangers (tracks 10' and shorter will come with 4x hangers)
*6x Rollers w/ball bearings w/ grease fitting (tracks 10' and shorter will come with 4x rollers)
*Includes all stainless hardware to assemble the track
*extra parts and accessories are sold separate
If you are after a different look and superior protection, I can send these off to be galvanized. You would order the raw steel option so your not paying for the powder coat then I can send you a link to pay for the galvanizing. It is expensive to get done however it will out live the powder coating. galvanizing cost $750 for the first 350lbs which covers most single and double track orders!
We can also offer a double by pass style track, we haven't been contracted to do this style yet, we will have a listing soon. Instead of having 2 front doors you would have 4 and they would park on top of each other when open. for picture's and more information just send us a message its what we are here for!!
This kit is complete, it comes with everything that you need except the door itself and the screws/bolts to mount to your wall! All of the hardware that we include for the track system is 18-8 stainless steel! This listing is set up in inches, so for instance if you want to order a 24’ track you’ll order the 288” option. These kits come in many lengths for many applications. if you don’t see your size listed you can message us and we can make it happen! Local pick up can be arranged (42431 Madisonville, KY) to save you the shipping cost, heavy items are slightly expensive to ship! Custom orders are welcome, we encourage them please reach out we can make any size you need!
Disclaimer: if you are looking to order powder coated tracks here is something to note. The metal wheel rolling on the metal track does wear off the coating fairly quickly, but only where the wheel contacts the track on the very top edge so you have to be looking down on it to see it.